FAQ

Who even are you?

Hi! My name is Emily. Most of you know me as WeveGotEars. I have been designing and making mouse ears for nearly 10 years.

I am currently in school for fashion design, so I have less time to make ears. The good thing is that, in school, I learned to make patterns and I will be sharing them with you! Now, you can make your own magic!
 
Find out more About Me if you dare.

 

QUESTIONS ABOUT PRINTED APPAREL AND ACCESSORIES

How are they made?

All apparel and accessories are designed by me using my original artwork and printed with a third party service. 

Screen Printed Shirts:

All screen-printed designs are handprinted in San Francisco's Haight-Ashbury neighborhood at Free Gold Watch

What is the processing time for screen printed shirts?

Screen printed shirts have already been made and are ready to ship. They will be mailed within 3 business days of your order. I personally send these. 

Print-on-Demand:

All print-on-demand apparel is printed with Direct to Garment (DTG) technology. The ink soaks into the fabric, which gives the print a very soft feel. The prints are very flexible and do not crack.

The colors are not always as bright on DTG prints as screen prints, for example. But, it gives the finished product a more vintage quality which works well with my design style. 

Can coolers are printed using sublimation, which gives a bright and vibrant result.

Glassware and bottles are printed with UV printing which gives a vibrant and durable result for non-porous items.

What is the processing time for print-on-demand?

Once your order is placed with me, it is sent directly to the printing queue. Items require 7-10 days for US delivery and 10-15 for International delivery. 

Where do the print-on-demand items ship from?

Items ship from Printful. This is called drop-shipping. Printful prints the items and sends them directly to you.   

If you order items with different processing times, they may ship separately. If you order a ready to ship item with a print-on-demand item, they will ship separately. 

QUESTIONS ABOUT EARS

Where are the ears?

I do not always have mouse ears for sale. In fact, I only make things in very limited quantity now. 

You can find out when/if I will be having ears available anytime soon by following on Instagram. That is where I announce ear drops. 

I know this is frustrating, because I have some products that you can't get anywhere else. But, that is why I am releasing my patterns so you (or someone you bribe) can make them! 

Do you accept custom orders?

I do not. You can always feel free to suggest a product theme, but I cannot guarantee it will actually be made. But, sometimes your ideas totally inspire me! So, don't be afraid to speak up. I may end up making your request.

Where are your items made?

In my home! I have a home studio dedicated to my shop. My home is pet free (sadly - I want a dog) and smoke free so don't worry about any odors or allergies. 

What is ready to ship? 

Ready to ship means that the item is already made and can be sent out with 3 business days. 

What is turnaround time?

Turnaround time is the time it takes me to hand-make and ship your order. If there is a turnaround time, it will be listed at the top of every product description. 

Are your products durable? 

Yasssss. I have developed ways to make my accessories very durable. I have tested all of my products over time and I want you to feel like you have invested in a piece of wearable or decorative art that will be with you for years to come!

Plus, if you ever have any issues, let me know. I am always going to make things right for you! That is the best thing about buying from small shops. I am going to remember every order and appreciate the absolute heck out of you! I can't have you upset with me, now.

 

QUESTIONS ABOUT PATTERNS

What are digital downloads? 

Digital downloads are files that are immediately available to you once you complete the purchase. For example, my patterns are digital downloads. You will need access to a printer and Adobe Reader. You can download the free version of Reader here

I purchased a pattern. What can I do with it?

 - Can I use your pattern to make ears for personal use?

Yes! This is absolutely what they are!
 

 - Can I use your pattern[s] to make ears and give them as a gift? 

Hell yeah! You're a good friend! 

 - Can I give your pattern[s] as a gift? 

Hell yeah! You're a good friend! 

 - Can I buy your pattern[s] and then share it with someone else who hasn't paid for it?

I mean, loosely, yes. There is really no way I can prevent this and I don't think I really mind if you do this. But, please LIMIT THE SHARE to ONE friend. Realize that I have spent 10 years perfecting these patterns and this is a big part of my life's work. Just remember that I am an independent designer. So, maybe encourage your friends to make a purchase or at least encourage them to go to my YouTube for the tutorial or use my affiliate links for their supplies so I get a little help. I love you and I trust you! 

 - Can I sell your pattern[s]? 

No, you meanie! You are not allowed to re-sell the pattern or any instructions. 

 - Can I use your pattern[s] to make your ears and ear product variants for sale?

While most people say no, I say YES! I have been unbelievably lucky to be self-employed for 10 years and if that's something you would like to work toward, I would like to help! Or maybe you just want to make some extra part-time income for those park trips? I really hope you create some great memories!

But, PLEASE purchase the pattern[s] you use because this is what helps me make a living. You only have to buy the pattern once and you can make as many things as you want from it. 

PLEASE don't exactly copy my designs, but feel very free to use my techniques and supplies and apply them to your own creations!

 - I am an ear shop. Can I use your pattern[s] to make your ears and ear product variants for sale?

Please follow the same rules as above! Go ahead! 

However, please don't exactly copy my designs, but feel very free to use my techniques and supplies and apply them to your own creations!

 - Can I ask another shop to make your pattern? 

No. please do not do this. Most reputable shop owners won't do this anyway. The well-stablished shops are a tight-knit community who respect each other's creations. And honestly, they want to make what they make. We each have our own creative point of view and that is what is great about artists! So many choices!

 

OTHER QUESTIONS

Where are you located? Do you have a store front? 

I am located in San Francisco, CA, but I do not have a store front. 

 

What payment types do you accept? 

All major credit cards, Apple Pay, Google Pay, Meta Pay, Shop Pay

I DO NOT accept PayPal, and respectfully, DONK them.

I must charge sales tax in the state of California as that is where my business is physically located.


Why so 'spensive?

I am a one-woman handmade shop. The way I work is sustainable and small batch. I price my items accordingly. I know it can be frustrating to not be able to afford something you really like, so I do keep prices as reasonable as I possibly can to account for my time, supplies, utilities, website, fees, etc. I pay myself about $20-25/hr when it's all said and done. I refuse to value my time at less than that.

 

Do you ever offer discounts?

Not on handmade. My products are already at the most reasonable price point possible for me. 

I will let you know on social media or by email if I am having a sale on patterns or supplies.

 

Return/Refund Policy can be accessed here.

 

ADDITONAL QUESTIONS?

Send an email if your question is not covered here.